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Support Policy

At EarnWave, we are committed to providing exceptional support to ensure a seamless and rewarding experience for all our users. Our support policy outlines how we handle inquiries and issues to maintain transparency and efficiency.


1. Support Channels

  • Help Center: Access our comprehensive Help Center for answers to frequently asked questions and guides on using EarnWave.
  • Contact Form: Use our contact form on the website to submit inquiries or issues directly to our support team.
  • Email Support: Reach out to us via email at support@earnwave.com for personalized assistance.

2. Response Time

  • We strive to respond to all inquiries and support requests promptly. Our typical response time is within 24 hours during weekdays. Responses may take longer during weekends or holidays, but we aim to address urgent issues swiftly.

3. Support Availability

  • Our support team operates during regular business hours based on the UTC timezone. You can expect assistance during these hours, Monday through Friday.

4. Issue Resolution

  • Our support team works diligently to resolve issues and inquiries effectively. We aim to provide clear solutions or guidance to ensure your experience on EarnWave is smooth and productive.

5. Account Security

  • Protecting your account and personal information is paramount. We may request verification or additional details to ensure account security and address specific issues.

6. Feedback and Suggestions

  • We value your feedback and suggestions to improve our platform. Feel free to share your thoughts with us, as we continually strive to enhance EarnWave based on user input.

7. Escalation of Issues

  • In cases where issues require further attention or escalation, our support team will escalate them internally to ensure timely resolution and customer satisfaction.

8. Updates and Notifications

  • Stay informed about system updates, maintenance schedules, or any service interruptions through notifications on our website or via email.

9. Community Guidelines

  • We encourage respectful and constructive interactions within our community. Any misuse or violation of our platform's terms may lead to account suspension or termination.

10. Contact Us

  • For any support-related inquiries, please visit our Help Center or contact us directly through our contact form or email at support@earnwave.com.